Comprehensive Guide to Our Refund and Return Policies

Our online courses are non-refundable once they have been opened/accessed. Un-accessed materials or courses may be refunded within 24 hours.

Any workshop registrations may be cancelled and refunded up to 24 hours before the start date and time.

Our refund and returns policy for our merchandise lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Workshops and On-Site Consultation Services

Any scheduled facility workshop or consultation service may be cancelled one week before the scheduled start date for a full refund. Any cancellations that occur within a week of the scheduled start date will be ineligible for a refund. You may still be responsible for covering the cost of any transportation fees incurred as a result of scheduling your service.

Merchandise and Other Physical Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-Tangible Items or Services

Once your refund request is received and approved, we will send you an email to notify you that we have approved your request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nationalfitnessinstitute.org.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

To return your product, you should mail your product to the return address provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.